Terms & Conditions

At Body Balanced Physio & Pilates, we are committed to providing high-quality, personalised care. To ensure a smooth experience for all clients, please review our Terms and Conditions below:

1. Booking Appointments

All sessions are by appointment only and can be booked directly via email with Sophie. Please email sophie@bodybalanced.gg.
New clients must first book an Introductory Offer (2 x 55-minute sessions for £140) to assess needs and set personalised goals.
Advance booking is recommended to secure your preferred time slot.

2. Payments Policy

Payment is required in advance via bank transfer to confirm your booking. Please set payment reference as your surname.
For block bookings (5, 10, or 20 sessions), payment for the full block is required upfront.
Prices are as follows:
- Single Session (55 mins): £85
- Block of 5: £80 per session
- Block of 10: £75 per session
- Block of 20: £70 per session

Insurance Payments
- Sophie does not deal with insurance companies directly.
- As a physiotherapist your insurance company may cover part (but unlikely all) of your session.
- Sophie can provide an invoice for your session, upon payment, which you can then send to your insurance company for reimbursement.

3. Professional Memberships / Regulatory Bodies

Sophie is regulated by the HCPC (Membership No. PH108318) and is a member of the Chartered Society of Physiotherapy (Membership No. 098528).

4. Cancellation & Rescheduling Policy

24 hours’ notice is required for all cancellations or rescheduling appointments.
Cancellations made with less than 24 hours’ notice will be charged in full, except in cases of genuine emergency.
For block bookings, late cancellations will result in the session being deducted from your block.
To cancel or reschedule, please contact Sophie directly.

5. Late Arrivals

If you arrive late, your session will still end at the scheduled time to accommodate the next client.
Full payment will apply regardless of the reduced session length.

6. Expiry of Block Bookings

Block bookings must be used within:
- 3 months for blocks of 5
- 6 months for blocks of 10
- 12 months for blocks of 20
Unused sessions after the expiry date are non-refundable.

7. Clothing / Footwear

Please wear appropriate clothing, conducive to exercising, and bring a small clean towel.
For health and safety reasons, socks (preferably non-slip) must be worn in the studio at all times.
If you forget your socks, there is an option to purchase them from the Body Balanced studio.
If your session requires trainers, please ensure that you bring indoor shoes to change into as outdoor shoes will not be permitted in the studio.

8. Consent to Exercise

All new clients are required to complete a confidential registration form, which will require information on demographic information, medical history, and consent to Body Balanced policies and exercise.
Persons who rehab is specifically focuses on women’s health (pre - & post- natal ) or neurological rehabilitation will be required to complete an additional questionnaire with some more detailed questions, to ensure it is safe for you to exercise.

9. Additional Information; Clinic Letter / Reports

Your sessions will be taught by a Chartered Physiotherapist so if you have any relevant scans, test results or clinic letters, please send them prior to your appointment or bring them along to your appointment.

10. Note Taking

Sophie is legally required to write clinic notes documenting your session details.
This is a requirement by the regulatory body for physiotherapists: the Health + Care Professions Council (HCPC).

11. Health & Safety

Please inform Sophie of any changes to your health or medical conditions before each session.
If you are feeling unwell, we kindly ask that you reschedule your appointment to ensure the well-being of both clients and staff.
Please ensure you are familiar with the health and safety policy and fire safety procedures.

12. Refund Policy

Payments for individual sessions and blocks are non-refundable once the session or block has started, except in strict extenuating circumstances, such as becoming medically unstable.
Refunds will only be considered at Sophie’s discretion.

13. Location

Body Balanced is provided in a brand new boutique, private studio located in the Vale.
Address provided in confirmation email upon booking, as well as in the footer of our website.

13. Parking

Please park in the spaces clearly marked for Body Balanced Studio.
This is a private property so please respect the environment and park in the designated car parking spaces.

By booking a session with BodyBalance Physio & Pilates, you agree to the terms outlined in this policy.

If you have any questions or concerns about this policy, please contact us.

Thank you for your understanding and support!

Terms & Conditions​

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1. Booking Appointments​

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2. Payments Policy​

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